Helpline and email support

Bliss offers a wide range of services to provide support to parents and families of babies born premature or sick. Find out more about our services.

Bliss helpline and email

It is open Monday to Friday (see contact details and opening hours below) and our trained volunteers are ready to support you.

When the Bliss helpline is closed you can leave a message with your telephone number and a volunteer will call you back when the service is next open. You can visit the Support section of our website for information, and you can also visit the Bliss and Netmums forum to speak to other parents.

Read our helpline privacy policy

Need to chat?


Call the Bliss helpline for information and support: 0808 801 0322

Open Monday to Friday 10am – 12noon and Monday to Wednesday 7pm - 9pm.


Email at any time and we'll get back to you in 3-5 working days.

Pregnacare kindly sponsors the Bliss helpline

Pregnacare logo

Peer support

Anyone can also access peer support through our online parent messageboard at the Bliss and Netmums forum for parents, families or carers of babies born premature or sick.

Interpreting services

Bliss is a member of Language Line, the telephone interpreter service, which has access to qualified interpreters in over 200 languages. Call the Bliss helpline and provide your name, telephone number and the language you require. We will then call you back with a qualified interpreter in your chosen language, so you can receive the best support.

Next Generation Text

Next Generation Text (NGT) service is designed to enhance phone calls for users who may be deaf, hearing and or speech impaired. Call 18001 0808 801 0322.

Find out more information about how the NGT service works


The British Association of Counselling and Psychotherapy (BACP) provide a search to help you find a local counsellor or therapist near you.

You may also wish to speak to staff at the hospital where your baby was born to see if they offer a counselling service.

Bliss have some information on a small group of counsellors who have had contact with Bliss. You can contact these counsellors direct for support.

To search by your postcode, please expand the map below to find a counsellor in your area.

Find a counsellor in your area