About the project
Parents and carers told us that the way neonatal staff communicate with them during their early days on the neonatal unit has a huge impact on their confidence, wellbeing and ability to be involved in their baby’s care. But these early, supportive conversations don’t always happen.
The Early Conversations Project was created to change that. Together with parents, carers and neonatal staff, we’ve co-created the Early Conversation Tool – a simple, practical resource that helps staff start meaningful conversations early in a family’s neonatal journey.
Why early conversations matter
Early, compassionate conversations help parents feel listened to and included. They also make it easier for staff to understand each family’s circumstances – including cultural needs, communication barriers or practical challenges – and offer more personalised and equitable support.
Parents told us they often wouldn’t share this information unless invited, yet it makes a significant difference to their experience and their confidence as partners in care.
Some families face additional barriers during their neonatal journey. The tool helps staff recognise and respond to these early, promoting more inclusive, culturally sensitive and equitable care for all parents and carers.
