If you have concerns about how Bliss collects, uses or protects your personal information, you have the right to make a data protection complaint.
How to make a complaint
You can make a complaint by contacting us using any of the following methods:
Email: [email protected]
Post: Bliss, 1st Floor North, 10–18 Union Street, London, SE1 1SZ
Please provide as much detail as possible about your concern so that we can investigate it effectively.
What happens next?
When we receive your complaint, we will:
- acknowledge receipt of your complaint within 30 days
- investigate your concerns and may contact you for further information
- keep you informed of progress where appropriate
- provide you with a response and outcome without undue delay
- our aim is to resolve complaints as quickly and fairly as possible
Your right to escalate
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
The ICO can be contacted at:
Website: https://ico.org.uk
Helpline: 0303 123 1113
You can contact the ICO at any time, but they may ask you to raise your concerns with us first.
Accessibility
If you require this information in a different format, or need assistance in making a complaint, please contact us and we will be happy to help.
This policy was last updated in June 2026
