The assessment was carried out at Ninewells neonatal unit on 1 August 2023, by Bliss Scotland Baby Charter Officer Charis Samuels, and Volunteer Assessors Nicky Broadbent and Tom Padden. The Baby Charter lead for the unit was Tanya Dunbar.
It found that Ninewells Hospital's neonatal unit is clearly family-centred, from the award-winning welcoming design and styling of the unit, the friendly culture of the staff who find out about each family and work out how they can achieve their support needs appropriately, and the abundance of future plans and dreams of how they can continue to work to include all families.
Ninewells clearly isn’t resting on its laurels, with an expanding psychological offering, continued strong collaboration with community discharge, health visiting and family nurse partnership teams, and an appetite for inclusion, whether that be sourcing the same translator for families, encouraging participation on ward rounds via V-Create and actively gathering feedback from staff and families on what changes can be made to benefit families.
