Ninewells Hospital in Dundee receives Gold Bliss Baby Charter Accreditation

Posted on February 15, 2024

Ninewells Hospital

We are delighted to announce that Ninewells Hospital neonatal unit has successfully completed its accreditation and has demonstrated that they have sufficient processes and facilities in place to deliver high-quality family-centred care.

The assessment was carried out at Ninewells neonatal unit on 1 August 2023, by Bliss Scotland Baby Charter Officer Charis Samuels, and Volunteer Assessors Nicky Broadbent and Tom Padden. The Baby Charter lead for the unit was Tanya Dunbar.

It found that Ninewells Hospital's neonatal unit is clearly family-centred, from the award-winning welcoming design and styling of the unit, the friendly culture of the staff who find out about each family and work out how they can achieve their support needs appropriately, and the abundance of future plans and dreams of how they can continue to work to include all families.

Ninewells clearly isn’t resting on its laurels, with an expanding psychological offering, continued strong collaboration with community discharge, health visiting and family nurse partnership teams, and an appetite for inclusion, whether that be sourcing the same translator for families, encouraging participation on ward rounds via V-Create and actively gathering feedback from staff and families on what changes can be made to benefit families.

Bliss Award group20240207 111856

Tanya Dunbar, neonatal community nurse and family-centred care lead at Ninewells said: "Staff in the Neonatal Unit at Ninewells are extremely proud to have achieved Bliss Gold Charter Accreditation. This award is a reflection of the dedication and hard work of the team who have all contributed to achieving this.

“As a team, we are absolutely focused and passionate about delivering family-centred care on a daily basis. It is a source of pride for us that family integrated care is a reality in the unit and families are very much part of their baby’s care team.

“We have received regular positive feedback from families praising the care that the team provide and the Bliss Gold Charter Accreditation is a formal recognition of this.”

Ninewells Accreditation Report