The assessment was carried out at Norfolk and Norwich University Hospital neonatal unit on 3 August 2022, by Bliss Baby Charter Programme Lead Holly Sullivan, and Volunteer Assessors Lynne Wainwright and Jonny Pearson.
The culture of the Norfolk and Norwich University Hospital neonatal unit is clearly family-centred, with a team culture that prioritises families and their involvement in their baby’s care.
Parents on the unit spoke of an amazing, compassionate and dedicated team, and how the support of the staff enabled parents to build their confidence.
The unit psychologist offers extensive support for families and does so in a variety of ways while trying to remove any barriers to families accessing his support. Additionally, there is a great collaboration between the outreach team and the family support team, which assists with a smooth transition from unit to home.
Resources and displays used around the unit enable families to access information and support in a way that is suitable for them. There is also a range of accommodations both on and off the unit enabling families to stay as close as possible to their babies.
