The Senior Support Officer provides operational and project management of our volunteering programme as well as developing new digital support services.
It sits within the Information and Support team (7 in total), and line manages 1-2 officers.
We are looking for passion, dedication and energy! We’re a vibrant organisation, dedicated to the cause but also to supporting each other and learning as we work. If you don’t meet all the requirements, but feel that you have transferrable skills, please do apply and use your supporting statement to illustrate this.
Key responsibilities include:
• Volunteer management
• Providing support to families
• Project management
• Line management
About Bliss
Bliss is the UK charity for babies born premature or sick. Our vision is that every baby born premature or sick in the UK has the best chance of survival and quality of life.
We champion the right of every baby born premature or sick to excellent neonatal care, experience and outcomes. We achieve this by improving care, giving voice to babies, and supporting parents to be partners in care. For more information about Bliss, visit bliss.org.uk
We are dedicated to building a diverse workplace. We are particularly interested in hearing from people who are currently underrepresented in our organisation and we welcome and encourage applications from everyone regardless of age, religion, race, disability, sex, gender, sexual orientation or belief.
Terms
Location: Hybrid (minimum of 3 days over 2 weeks in our London office)
Salary: £35,793 FTE.
Terms: 28 hours per week (ideally Monday – Thursday)
Role Details
This is an excellent opportunity for someone to gain experience in delivery of support services, volunteer management and project management.
The ideal candidate will be able to demonstrate the following skills and experience:
• Strong understanding of how to deliver person centred emotional and practical support.
• Good project management skills and a desire to develop them further.
• Desire to champion our work around tackling Health Inequalities.
• Confidence and skills to be a trusted, supportive manager of people.
• Experience of managing volunteers.
• Experience and interest in developing digital support services in innovative and progressive ways, responding to changing needs.
• Organised, with the ability to prioritise and meet deadlines.
• Good understanding of EDI and DBS policies and processes.
• Understanding of social media and how to create content to engage diverse audiences and improve reach.
This role will require an enhanced DBS clearance
For more details please view the job description and person specification attached to this advert.
