Who's who on the neonatal unit

Find out more about the team of nurses, doctors and other health professionals who may be involved with your baby's care.

The team provides care for your baby 24/7. You won’t always see the same people every day because the team works on a rota. The people you are likely to see include:

  • Neonatal nurses, who spend the most time caring for your baby. 
  • The nurse in charge of the neonatal unit, usually called the nurse manager or the ward manager.
  • The consultant - the senior doctor in charge of your baby’s medical care. His or her team of junior doctors includes registrars and senior house officers (SHOs). 
  • Sometimes other specialist doctors, such as a surgeon, will also be involved in your baby’s treatment.
  • Depending on your baby’s individual needs, other professionals may also help with their care, including physiotherapists, radiographers, pharmacists and dieticians. 
  • Social workers, who may not be based at the hospital, can help you with practical things like claiming benefits and your rights at work.

Every hospital has a Patient Advice and Liaison Service (PALS). This can give you information about the hospital and your rights. The service is confidential and can also help if you have a complaint or a problem that you can’t sort out yourself with the neonatal team.

If in doubt, just ask.