Both of Nottingham’s Neonatal Units receive Bliss Baby Charter Accreditation

Posted on April 22, 2020

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Nottingham becomes the first city in the UK to have more than one neonatal unit attain Baby Charter Accreditation.

The Bliss Baby Charter accreditation recognises neonatal units that deliver the highest quality of care to babies and support for their families. It was developed by Bliss to help hospitals caring for premature and sick babies to assess the care they provide and identify areas for improvement. Through the accreditation process, Bliss recognises and rewards excellence in the care delivered by neonatal units, while supporting them to improve their practice.

The assessment by Bliss found that both units stood out for providing parents with a great deal of support to help them through one of the most difficult experiences of their lives. Both units, for example, have a psychologist available to help parents whose mental health is affected by their time on the unit, complementary therapies, and accommodation for parents so that they can stay close to their baby and be as involved in their care as possible. The units also offer support for bereaved parents through the counselling, therapeutic creative and drop-in sessions at Zephyr’s Centre.

Barbara Linley, Neonatal Matron for Nottingham University Hospitals, commented: "This is brilliant recognition and reward for the whole neonatal team at Nottingham University Hospitals NHS Trust."

Heather Nelson, Family Care Co-ordinator for Nottingham University Hospitals, commented: "We are very proud to have achieved Bliss accreditation for family-centred care across the neonatal service at Nottingham University Hospitals NHS Trust. It is recognition of the excellence of our neonatal team's care."

Chelsie Letts, Bliss’ Baby Charter Programme Lead, said: "We are delighted to award the Bliss Baby Charter to both Nottingham City Hospital and Queen's Medical Centre's neonatal units. During the assessment, we were highly impressed by the steps taken to support both staff and parents, practically and emotionally."