The Bliss helpline is a UK wide confidential volunteer led telephone and email service that offers support to families whose baby is in or has been in neonatal care.
How to get in touch
Call us on 0808 801 0322
Email us anytime at firstname.lastname@example.org and we’ll get back to you within 3 to 5 working days.
A Bliss Buddy provides peer support, usually by telephone and email to parents with a premature or sick baby. Returning home and making the transition from the neonatal unit is a big step. The Bliss Buddy service puts you in touch with other parents who have had a similar experience. To find our more visit our Bliss Buddy service webpage.
Anyone can also access peer support through our online parent messageboard at bliss.org.uk/messageboard
Bliss is a member of Language Line, the telephone interpreter service, which has access to qualified interpreters in over 200 languages. Call the Bliss helpline and provide your name, telephone number and the language you require. We will then call you back with a qualified interpreter in your chosen language, so you can receive the best support.
New Generation Text
Next Generation Text (NGT) service is designed to enhance phone calls for users who may be deaf, hearing and or speech impaired. Call 18001 0808 801 0322. You can find out more information about how the NGT service works here
We have a network of Bliss trained counsellors in the UK who families can contact directly for support. To search by your postcode, please expand the map below to find a counsellor in your area.
You may also wish to speak to staff at the hospital where your baby was born to see if they offer a counselling service.