Helpline 0808 801 0322


Be a helpline volunteer

Current Opportunities

Looking to provide vital support and information to families of premature and sick babies?

You can now apply to be a Bliss helpline volunteer in Yorkshire and the Humber.

What does a helpline volunteer do?

The Bliss helpline is a UK-wide confidential telephone service that offers a listening ear, emotional support and information to families whose baby is in, or has been in, neonatal care. Volunteers are needed for this service to support parents in decision-making for their babies, including providing information, facilitating peer support and signposting.

In addition to providing telephone support, volunteers provide support via email. Personal experience of having a baby in neonatal care is helpful but not essential for the role.

Who can be a Bliss helpline volunteer?

Bliss helpline volunteers require a special combination of skills, qualities and experience including listening skills, and the ability to offer non-judgemental emotional support and information. Volunteers need to ensure they have a quiet space to work, and will not be interrupted for the duration of their shift. Basic computer skills are necessary for this role.

How much time is required?

We ask for a minimum of two hours once a week, and a short time after each session to debrief.   

The Bliss helpline is open between 10am and 12pm Monday to Friday and between 7pm and 9pm Monday to Wednesday evenings. 

What support will I receive?

Volunteers will be allocated shifts and will work from home, as the helpline is transferred to the volunteer’s home or mobile phone.   Volunteers will also need a home computer as they will need to log on to a call handling site. A member of the Information and Support Team will be contactable at all times during the volunteer’s session to offer support and advice. A debriefing session after each shift is available and strongly encouraged.

Due to the fact that some helpline shifts may not be continually busy, you will also have the opportunity to support parents via email.


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