Support Officer

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Could you help families through one of the most challenging and emotional times of their life? Do you have experience in offering support to people in distress?

The support team at Bliss are looking for an empathetic, passionate, and dedicated individual to join our team and play a vital role in ensuring families of babies born premature or sick have access to the right support and information before, during and after their stay on a neonatal unit.

Role Summary

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Support Officer to join our enthusiastic and passionate team.

Working across our Bliss champion volunteer services, digital support across social media platforms and information, this role helps to ensure parents and careers of premature and sick babies have the right support and information to help them feel confident, supported and less isolated.

  • Hybrid (with minimum 2 days in Bliss Head Office, London SE1)
  • Salary: £27,050 FTE
  • 24 hours a week
  • Fixed contract (until end date 31st March 2025)

Role Details

This is an excellent opportunity for someone with experience of offering support across a variety of platforms to make a real difference as part of a small, dynamic and dedicated charity.

The ideal candidate will be able to demonstrate the following skills and experience:

  • Experience of supporting people with emotional and/or practical support needs, ideally a blend of face to face and digital
  • Strong people and communication skills, including the ability to support people in distress.
  • Experience of digital support content creation
  • Skills for leading projects, ideally in support services
  • Ability to work within a team with flexible schedules and remote locations, internally and externally.
  • Understanding of service-user involvement and its importance in improving services.
  • Understanding of equity, diversity and inclusion and health inequality.

If you believe your skills and experience align with this position, and you are passionate about improving outcomes for sick and premature babies, then we would very much like to hear from you.

We offer a generous package of benefits, including a positive approach to agile working, and are a vibrant organisation, dedicated to the cause but also to supporting each other and learning as we work.

If you don’t meet all the requirements but feel that you have transferrable skills, please do apply and use your application to illustrate this.

Bliss recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.

For more details, please view the job description and person specification below.

How to Apply

Interested applicants are requested to submit the following documents to This information is used when shortlisting candidates for interview.

  • Your CV (please ensure this does not include your age, gender or any other personal characteristics)
  • Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000 words long

Please ALSO submit an Equal Opportunities Form. This will not be used when shortlisting candidates, and is anonymous, but helps us monitor and improve our recruitment practices.

Recruitment Timeline

  • The deadline for applications is 5pm on Monday 22nd July
  • First round interviews will be held virtually on 6th & 7th August
  • Second round interviews will be in person at our London Bridge offices on w/c 14th August

We recognise that interviews are due to take place during summer holiday season. If you aren’t able to make the interview dates above, but are interested in the role, please do still apply and let us know your interview availability during this period.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Job Description

Download a PDF of the Support Officer job description.