Senior Support Officer

Could you help families through the emotional and practical challenges of having a baby born sick or premature? One in seven babies are born needing care on a neonatal unit, and this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and the NHS at this critical time.

Role Summary:

Part time: 21 hours per week

Based in London SE1, working at home during the Covid-19 pandemic


Salary: £30,000 per annum (pro-rata for 21 hours per week, £18,000 actual)

Closing date: 9.00am on Monday 8th March 2021

Bliss exists to ensure that every baby born premature or sick in the UK has the best chance of survival and quality of life. We are looking for someone to help us do this by supporting families.

This role will organise and manage a small team to deliver support services delivered via remote platforms (eg. via email) and face to face via volunteers, and work with other Senior Officers and Leads to help shape our support services.

You’ll need the skills and empathy to help us make sure families to be more confident, less isolated, better informed and more involved in their baby’s care.

We are looking for someone with experience of working with people who have practical and emotional support needs, in the context of delivering support services. You’ll need the ability to understand the needs of parents and families and put these first, so that we can provide high quality support. The ideal candidate is likely to have some experience as a line-manager.

For more details, please view the job description and person specification attached to this advert.

Why work for Bliss?

We are an equal opportunities employer and take pride in our collaborative and inclusive work culture. We understand that we all have different priorities at home and we therefore aim to offer a mix of financial and non-financial benefits. Our benefits include financial, health & wellbeing, lifestyle and career development options:

  • 25 days paid holiday (pro-rata for part-time employees)
  • Flexible working practices such as flexi-time working hours and time off in lieu (TOIL)
  • Relaxed work life and dress code
  • A contributory Bliss pension scheme
  • Interest free annual season ticket loans
  • Company and statutory sick pay scheme
  • Compassionate leave
  • Time off for volunteering
  • Salary sacrifice schemes (bike to work, payroll giving)
  • Access to 24x7 free Employee Assistance Programme
  • Family friendly policies
  • Learning and development via peer to peer, blended, cascaded and self-directed learning
  • Mentoring and coaching

How to apply 

Interested applicants are requested to submit the following documents before 9.00am on the Monday 8th March 2021 to

  • CV 
  • Supporting statement explaining how you meet the criteria in the person specification. This should address all the essential points of the person specification, and is expected to be around 1000-1500 words long.
  • Equal Opportunities Form 

This information is used when shortlisting candidates for interview.

The first round of interviews is provisionally scheduled for the week commencing 8th March

It is Bliss’ policy not to contact applicants who have not been invited for an interview, so if you have not heard from us by 15th March you should assume that, on this occasion, your application has been unsuccessful.

Senior Support Officer JD

Equal Opportunities Form