Senior Digital Officer

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Are you passionate about digital and ready for an exciting new challenge? Join our expanding digital team at Bliss and help us create supportive and transformative digital experiences for families of babies born premature or sick.

Role Summary

The Senior Digital Officer is responsible for maintaining Bliss’ website on a day-to-day basis making sure that the website’s functionality and content is of the highest standard and providing an excellent user experience.


  • 21 hrs per week
  • Based in London SE1, with agile working policy enabling balance between office and working from home.
  • 1 year fixed term contract with potential to extend
  • Salary: £34,000 FTE

You will also work closely with the Digital Programme Lead taking responsibility for various digital projects and website developments as well as supporting staff across Bliss with their digital needs. You’ll be part of the newly expanded digital team at Bliss and supported by the Digital Assistant.

The ideal candidate will have significant experience of working in a digital role, managing websites and digital projects and be able to work on their own initiative.

You will also have excellent understanding of user needs and how to use this to create digital services, tools and content. You’ll be flexible in your working approach and able to use an agile and iterative approach for digital developments.

You will use your digital skills and understanding to help edit, create and manage the Bliss website on a day-to-day basis including regular monitoring through analytics and other relevant analytics tools.

You’ll work closely with colleagues across the organisation to provide digital training and support. You’ll also work closely with our website agency on support requests and projects as and when required.

Bliss’ 22-25 strategy also includes a significant focus on tackling health inequalities, so an important part of this role will also be to ensure that our work with users - to review and improve our website and develop new digital products – is fully inclusive and representative.

You will be motivated by an excellent understanding of the impact and reach that digital can have and be able to demonstrate a wide range of digital skills including the following:

  • Significant experience in website CMS, management of a website and a range of digital technologies
  • Good knowledge of search engine optimisation to increase the targeted traffic
  • Experience of AB testing and piloting of digital projects
  • Experience in digital project management and working with a range of digital products
  • Good knowledge of digital trends and ability to keep up to date with advances
  • Experience of digital innovation and a creative approach to finding solutions and solving technical issues
  • Excellent knowledge and understanding of user research and testing, as well as experience of or a desire to learn how to conduct research
  • Experience of google analytics and other methods of measuring digital performance and using this data to inform and drive development

This is a fantastic opportunity to transform Bliss’ website, digital services and delivery in this varied and creative role.

For more details please view the job description and person specification attached to this advert.

Why work for Bliss?

We are an equal opportunities employer and take pride in our collaborative and inclusive work culture. We understand that we all have different priorities at home and we therefore aim to offer a mix of financial and non-financial benefits. Our benefits include financial, health & wellbeing, lifestyle and career development options:

  • 25 days paid holiday (pro-rata for part-time employees)
  • Flexible working practices
  • Relaxed work life and dress code
  • A contributory Bliss pension scheme
  • Interest free annual season ticket loans
  • Company and statutory sick pay scheme
  • Compassionate leave
  • Time off for volunteering
  • Salary sacrifice schemes (bike to work, payroll giving)
  • Access to 24x7 free Employee Assistance Programme
  • Family friendly policies
  • Learning and development via peer to peer, blended, cascaded and self-directed learning
  • Mentoring and coaching

Bliss recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from disabled and Black, Asian and Minority Ethnic candidates as well as from LGB and Trans and non-binary candidates. 

We also recognise the value of flexible working, so will consider different types of flexibility (such as compressed hours, and a minimum requirement of 1 day working in the office for staff working 3 days or less).

How to apply

Interested applicants are requested to submit the following documents to by 9am on Monday 4th July 2022.

  1. Your CV
  2. A statement, expected to be no more than 1500 words, covering how your skills and experience match the essential criteria in the person specification.

This information is used when shortlisting candidates for interview.

Please ALSO submit an Equal Opportunities Form (submit by clicking the link). This will not be used when shortlisting candidates, and is anonymous, but helps us monitor and improve our recruitment practices.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Job description and specification

Senior Digital Officer Job Description and Person Specification