Bliss Scotland Support Officer

Bliss exists to ensure that every baby born premature or sick in the UK has the best chance of survival and quality of life.

Bliss is looking for someone with the skills and empathy to help us support the families of babies born premature and sick in Scotland.

Having a premature or sick baby is challenging time for many people who experience it. Most parents do not have the opportunity to prepare for the stresses and strains this can put on them emotionally, financially and practically as they work with neonatal healthcare teams to care for their baby.

Bliss supports parents and families so that we can help babies born sick or premature to have better outcomes and a better quality of life. We do this by helping parents and families to be more confident, less isolated, better informed and more involved in their baby’s care. We provide services via volunteers and directly, via different channels.

We are looking for someone who is able to understand the needs of parents and families and put these first, so that we can provide high quality support. You’ll need to be good at working with people, including those with emotional and practical support needs, good at listening and communicating, as well as being organised, flexible and adaptable to work across different types of service.

The post is 17.5 hours per week, home-based. We are flexible about how the hours are worked through the week.

For more details please view the job description and person specification attached to this advert.

Why work for Bliss?

We are an equal opportunities employer and take pride in our collaborative and inclusive work culture. We understand that we all have different priorities at home and we therefore aim to offer a mix of financial and non-financial benefits. Our benefits include financial, health & wellbeing, lifestyle and career development options:

  • 25 days paid holiday (pro-rata for part-time employees)
  • Flexible working practices such as flexi-time working hours and time off in lieu (TOIL)
  • Relaxed work life and dress code
  • A contributory Bliss pension scheme
  • Interest free annual season ticket loans
  • Company and statutory sick pay scheme
  • Compassionate leave
  • Time off for volunteering
  • Salary sacrifice schemes (bike to work, payroll giving)
  • Access to 24x7 free Employee Assistance Programme
  • Family friendly policies
  • Learning and development via peer to peer, blended, cascaded and self-directed learning
  • Mentoring and coaching

How to apply

Please submit your CV and equal opportunities form, along with a supporting statement describing why you are interested in the role and how you meet the criteria in the person specification to This information is used when shortlisting candidates for interview.

Recruitment Timeline

  • The closing date for applications is 9am on Monday 5 October 2020.
  • The first round of interviews is provisionally scheduled for the week commencing 12 October, and will be held via Zoom video conferencing.
  • Second round of interviews will be held week commencing 19 October.

It is Bliss’ policy not to contact applicants who have not been invited for interview so if you have not heard from us by 15th October you should assume that, on this occasion, your application has been unsuccessful. Please note that early applications may be prioritised.

Job Description and Person Specification

Equal Opportunities Form