Bliss Scotland Digital Innovation Support Officer

BLISS 0569

One in seven babies in Scotland is born needing neonatal care. Can you play a crucial role in supporting families, so that these babies have the best chance of survival and quality of life?

We are looking for someone to engage service-users and experts to co-produce a new, innovative digital support service for families in Scotland. This will focus on digital, to help make sure families can access impactful, personalised support at their time of need. In doing so it will help us tackle health inequality.

Role Summary:

Title: Bliss Scotland Digital Innovation Support Officer

Organisation:  Bliss, the charity for babies born premature or sick 

Location:  Home-based working in Scotland OR London-based (SE1) with up to 40% home-based

Salary: £23,000 FTE

Terms:  12 months FTC, 18-21 hours per week

Our information and support team helps ensure babies born premature or sick have well-supported parents playing an active role in their decision-making and care. We do this by helping make sure parents are more confident in their roles, better informed about neonatal care, better connected to the support they need and more involved in the care their baby receives.  

We currently provide support face to face via volunteer Bliss Champions on neonatal units, remote support via email, video-call and social media, and information on our website, in print, video, animations and podcasts.  Our ambitions are to expand our services to engage with communities of parents we do not currently reach effectively, and more families affected by health inequality. We want to develop our digital support services significantly. 

As the Bliss Scotland Digital Innovation Support Officer you will:

  • Co-ordinate a finite, co-production project, working with service users to develop a digital support service for families in Scotland, as a pilot.
  • Co-ordinate the successful implementation of the new digital support service pilot, before the end of the 12 months in post.
  • Set-up monitoring and frameworks to evaluate and capture learning from the development and implementation of this project, to help improve the service and develop Bliss’ information and support for families.

You’ll need to have an interest in service-user involvement and coproduction, alongside the organizational and relationship skills for managing projects through to implementation. You’ll need to know about digital services, platforms, technology and/or data, and how these can be used to help people in need.

You’ll need to have an interest in equity, equality, diversity and inclusion, and how these relate to health inequality. You’ll need to have an innovative, creative attitude, be good at listening, and at bringing ideas through into effective services.

For more details, please view the job description and person specification attached to this advert.

Why work for Bliss?     

We are an equal opportunities employer and take pride in our collaborative and inclusive work culture. We understand that we all have different priorities at home and we therefore aim to offer a mix of financial and non-financial benefits. Our benefits include financial, health & wellbeing, lifestyle and career development options:     

  • 25 days paid holiday (pro-rata for part-time employees)  
  • Flexible working practices 
  • Relaxed work life and dress code  
  • A contributory Bliss pension scheme  
  • Interest free annual season ticket loans
  • Company and statutory sick pay scheme  
  • Compassionate leave  
  • Time off for volunteering  
  • Salary sacrifice schemes (bike to work, payroll giving)  
  • Access to 24x7 free Employee Assistance Programme  
  • Family friendly policies  
  • Learning and development via peer to peer, blended, cascaded and self-directed learning  
  • Mentoring and coaching  

Bliss recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from disabled and Black, Asian and Minority Ethnic candidates as well as from LGB and Trans and non-binary candidates.     

We also recognise the value of flexible working, so will consider different types of flexibility (such as compressed hours, and up to 40% of the role working from home), as well as the possibility of offering the role on a job share basis.     

How to apply   

Interested applicants are requested to submit the following documents to before 9.00 am on the 15th November:  

  • Your CV
  • Supporting statement explaining how you meet the criteria in the person specification. This should address all the essential points of the person specification and is expected to be around 1000-1500 words long.   It should also specify hours and/or days you are looking to work.

Please also fill in our anonymous recruitment equal opportunities form here.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from usthree weeks after you apply,you should assume thatyour application has been unsuccessful.    


Job Description and Person Specification