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Parents on a neonatal unit

In order to help you see where your unit is doing well, and to help you make improvements to your unit, it is important to work with parents and families. Measuring parents’ experience of the care and support provided to them and their baby:

  • Helps units assess parents’ evolving needs.
  • Helps units assess levels of parent involvement in care and decision-making.
  • Helps identify if appropriate support, facilities and information are available.
  • Can be used by units to benchmark themselves against national standards and other units.
  • Provides evidence of performance and quality in the delivery of family-centred care – part of the NHS’s vision for neonatal services.

Our Best Practice Bank has examples of ways that other units have engaged with parents to measure services. Please get in touch with us at if you would like more information.

If you would like more information about how to engage with parents when working towards the Bliss Baby Charter accreditation, please email the team at

Bliss and the Picker Institute Europe have also developed and coordinated national surveys of parent experience, supported by the Department of Health. These offer individual units and networks opportunities to use the results to identify areas of success and areas that need improvement, as well as benchmarking themselves against other units across the country.

Please download the results by clicking on the links below

2010/11 survey

2014/15 survey


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