The team provides care for your baby 24/7. You won’t always see the same people every day because the team works on a rota. The people you are likely to see include:
- Neonatal nurses, who spend the most time caring for your baby.
- The nurse in charge of the neonatal unit, usually called the nurse manager or the ward manager.
- The consultant - the senior doctor in charge of your baby’s medical care. His or her team of junior doctors includes registrars and senior house officers (SHOs).
- Sometimes other specialist doctors, such as a surgeon, will also be involved in your baby’s treatment.
- Depending on your baby’s individual needs, other professionals may also help with their care, including physiotherapists, radiographers, pharmacists and dieticians.
- Social workers, who may not be based at the hospital, can help you with practical things like claiming benefits and your rights at work.
Every hospital has a Patient Advice and Liaison Service (PALS). This can give you information about the hospital and your rights. The service is confidential and can also help if you have a complaint or a problem that you can’t sort out yourself with the neonatal team.
If in doubt, just ask.