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Success stories


Here at Bliss we want to celebrate the achievements of units that are involved with our Baby Charter. We have compiled a selection of success stories that highlight the improvements and new family-centred initiatives that are being introduced by units across the UK. 

If you want to share your story, get in touch at babycharter@bliss.org.uk.

William Harvey neonatal unit, the journey so far

The neonatal unit at William Harvey Hospital in Kent are working exceptionally hard to champion and implement a family-centred approach to care using the Bliss Baby Charter as a framework. They have focused, in particular, on developing their parent accommodation to ensure that parents are as close as possible to their baby and without cost, in line with principle 5 (standard 5.2b). Read their story here.

Barnet Hospital, improving parent experience 

The Starlight Neonatal Unit at Barnet Hospital have introduced some excellent family-centred initiatives as a result of taking a proactive approach to improving care and standards on their unit through the Bliss Baby Charter. Some of these initiatives include support groups for families on the unit and post-discharge and an informal teaching programme for parents. Barnet are also the first neonatal unit in the UK to offer individualised care rooms allowing families to stay together on the unit. Learn more about Barnet’s Bliss Baby Charter journey so far here.

Northumbria Special Care Baby Unit, making positive changes on the unit 

Northumbria Special Care Baby Unit have used the Bliss Baby Charter to identify areas for development in their practice. They have created a more comfortable and welcoming unit space to better enable and empower parents to become confident in providing daily cares, skin-to-skin and breastfeeding. Read their full story here. 

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