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Supporter Engagement Assistant


Do you want to make a difference to the 95,000 babies needing neonatal care in the UK?

Bliss is looking for a Supporter Engagement Assistant to join the Supporter Engagement Team.

Our supporters are an important part of our strategy to reach every baby born premature or sick and we need your excellent stewardship and administrative skills to deliver a smooth and personalised supporter experience to them.

As our Supporter Engagement Assistant you will manage a range of daily and weekly tasks using our CRM (Alms.net) to ensure we deliver personalised communications and a seamless supporter journey to our supporters. You will process donations and thank supporters using phone, email and post where applicable. You will have an understanding of data protection legislation and how it applies to supporter communications. You will contribute to supporter engagement team meetings.

To be successful in this role you will have:

  • Experience of providing administrative support to a busy fundraising team
  • Ability to administer donation processes from payment to thanking using a CRM system
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Be able to work independently and as part of a team

For more information on the role please see the job description including person specification.

The closing date for applications is Monday 21 August at 9am.

First interviews will be held on Wednesday 23 August.

Please submit your CV and equal opportunities form, along with a supporting statement describing how you meet the criteria in the person specification to recruitment@bliss.org.uk or via post to: Senior HR Officer, Bliss, Chapter House, 18-20 Crucifix Lane, London, SE1 3JW. This information is used when shortlisting candidates for interview.

It is Bliss’ policy not to contact applicants who have not been invited for interview so if you have not heard from us by Tuesday 22 August you should assume that, on this occasion, your application has been unsuccessful.

 Job Description

Equal Opportunities Form

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