Babies receive the nationally recommended level of specialist care in the nearest specialist unit to the baby’s family home. Parents actively participate in providing comfort and emotional support to their baby.
Units encourage parents to be involved in plans and processes for continuous service improvement, and outcomes of care are benchmarked against local and national standards.
Here are examples of good practice in line with these principles:
Greater Manchester Neonatal Network
Units within the Greater Manchester neonatal network provide parents with an information leaflet about travelling in the ambulance with their baby. This is designed to provide parents with information about what to expect during the transfer, including guidance on the equipment used, the alarms and how parents will be kept informed.
The team at Lister neonatal unit implemented a “you said we did” board. This board displays parent feedback, highlighting successful areas of care and identifying the improvements that have been made in response to feedback. All the families and visitors can view both the positive and negative feedback and see what the unit staff are doing to improve care for babies and families on the unit.
The full case study can be viewed here.