Helpline 0808 801 0322



Bliss helpline

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The Bliss helpline is a UK wide confidential telephone service that offers a listening ear, emotional support and information to families whose baby is in or has been in neonatal care.  

It is open Monday to Friday and our trained volunteers are ready to support you.

How to get in touch

Call us on 0808 801 0322

Email us anytime at and we’ll get back to you within 3 to 5 working days.

Pregnacare kindly sponsors the Bliss helpline.

Peer support

The Bliss Buddy scheme is a peer service for families of babies who have been, or are in, neonatal care. Bliss Buddies are parent volunteers who offer telephone and email support. To access this service call the Bliss helpline. 

You can also access peer support through our online parent messageboard at

Interpreting services

Bliss is a member of Language Line, the telephone interpreter service, which has access to qualified interpreters in over 200 languages. Call the Bliss helpline and provide your name, telephone number and the language you require.  We will then call you back with a qualified interpreter in your chosen language, so you can receive the best support.

New Generation Text

Next Generation Text (NGT) service is designed to enhance phone calls for users who may be deaf, hearing and or speech impaired. Call 18001 0808 801 0322.   You can find out more information about how the NGT service works here


We have a network of Bliss trained counsellors in the UK who families can contact directly for support. To search by your postcode, please expand the map below to find a counsellor in your area.
You may also wish to speak to staff at the hospital where your baby was born to see if they offer a counselling service.

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