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Discharge and community

Going home can be a very difficult time for families, and the right support can help ensure a smooth transition for both parent and baby. Here are some ways units across the country have provided support to families during this change:

Information Day for Parents and Families

The South West Neonatal Network is hosting information days in Bristol and Plymouth for parents and carers of a NICU baby aged three and under. These one day free events will cover a range of topics important to families after their baby has been discharged from hospital. This includes child development, importance of play, feeding and weaning, keeping parents healthy and happy, preparing for pre-school and school, and pregnancy after a premature birth. For more information please contact the network on

Information day flyer 13 October 2016 - Bristol

Information day flyer 17 November 2016 - Plymouth

Family and Babies Project (FaB)
Arrowe Park Hospital, Wirral and Cheshire and Merseyside Neonatal Network

The Family and Baby project was set up in 2010 in collaboration with the neonatal unit at Arrowe Park Hospital and the local Children’s Centre Services in Wirral to address the needs of the families on the neonatal unit. The project takes a collaborative approach to supporting families when they first arrive on the unit and through their journey into the community.

The service provides immediate support for all families when their baby is first admitted onto the unit. This project has been set up through the goodwill, dedication and positivity of Jacqui Morgan (Unit Manager) and Tracey Rimmer (Children’s Centre Manager). It links the support that is already provided from the Children’s Centre and reaches families earlier in the process, ensuring a low-cost solution helping families through this difficult time.

For more information on the project and how it operates, please look at the strategic operational plan attached to this page. A copy of the report can be found in Infant Journal at or through the links below.

Strategic Operational Plan Family support leaflet
Referral pathway Referral consent form
Referral check Out of area

Transfer leaflets
Neonatal Unit and Neonatal Surgical Outreach Service, Birmingham Children’s Hospital

As a surgical unit, Birmingham Children’s Hospital felt it was very important to manage parent expectations for after their baby’s surgery, to help them feel comfortable when they are transferred, and to let them know what support is available. This helps embed the position of surgery as part of a patient’s journey, strengthens the partnership between staff and parents and supports the dynamic discharge process. The leaflet is given to every parent and a large copy is on the wall in the family room.

Please click here or on the poster to see a larger version.

For more information about these examples, or to hear about other ways that units are supporting parents, please get in touch with us at 


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