How Bliss supports families
Having a premature or sick baby can be a very lonely and traumatic time for families, so it is vital that they are able to access free, confidential support.
Bliss offers a wide range of services for families, including an extensive selection of information support publications. Our most popular, the Bliss Family Handbook, is offered to every family with a baby on a neonatal unit and contains information about every aspect of a baby’s journey through neonatal care.
Parents are also able to call our free helpline on 0500 618 140, five days a week, to speak to a qualified advisor. Our advisors provide a supportive, listening ear as well as practical information and advice. If further support is needed, our advisors can direct parents to our network of Bliss trained counsellors.
Bliss also offers services for those who don’t speak English as a first language through our language line, this is available on the helpline number. We also have a number of downloadable publications in different languages, available through the website. Our helpline also supports those who are deaf or hard of hearing.
Those who prefer support via email can contact firstname.lastname@example.org or can visit the Bliss messageboard which is hosted on the Netmums website, where parents can talk to other parents going through the same situation and share stories or ask for advice.
One of the most popular services Bliss offers is a network of trained volunteers, who work throughout the UK. Our volunteers visit neonatal units, run support groups and offer one-to-one support in their region - they are a friendly face on the neonatal unit and beyond. If you would like to find out if we have a volunteer in your area, visit the support page now.
“My eldest son was born prematurely, at 28 weeks. It was a very difficult time for us with four hospital transfers, setbacks and scary moments as well as the joy of finally bringing him home. Bliss was there with us throughout, with their handy information booklets and helpline we found in our hospital welcome pack. This charity was there for me when a piece of my heart was going through a very difficult time of his life. I couldn't have held his hand this far without them.”
- Paloma Thompson, mum to Wynter Tatsu (pictured above)
Provide a lifeline of support to parents like Paloma by donating to Bliss this Christmas, now